Refund Policy

We’re sure you’ll fall head over heels in love with your purchase, however we understand there may be some occasions you need to exchange your order.

We have a 4 day exchange policy, which means you have 24 hours after receiving your item to request an exchange and upon approval 3 working days to return the item. Please read the following information carefully:

If you wish to exchange your order after you have received it then email contact@silkandbrush.com with your reason for exchange along with your order number - please note this must be done within 24 hours of receiving your order. We will then contact you with instructions on how to return for an exchange if your request is accepted. All shipping and packaging costs will be incurred by yourself. Please note the item remains your responsibility until it reaches us. We cannot accept any responsibility for orders lost in transit therefore we strongly recommend using recorded delivery for peace of mind.

To be eligible for an exchange your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Once your exchange has been accepted you have 3 working days for the item to reach us. Items sent back to us without first requesting an exchange will not be accepted. 

Please note, a total of £7 will be either deducted or charged to your total before your exchange item(s) are sent out to you to cover initial and additional postage costs.

You can always contact us for any exchange questions at contact@silkandbrush.com.

*REFUNDS* 

WE DO NOT OFFER REFUNDS ON ANY ITEMS, please see product details for measurements before placing your order.

you can always send us a DM on instagram for further measurements if needed prior to placing your order.